Accessibility refers to the practice of removing barriers and making it possible for more people to access your product, service or environment, regardless of their disability or (assistive) technology that they may use.
To help us make sure our products are accessible, we follow the 4 principles of the Web Content Accessibility Guidelines, and we aim to meet WCAG AA compliance:
- Perceivable: Content can be perceived by at least one of a person’s senses.
- Operable: The interface can be operated by everybody, including people who do not use familiar products, such as a standard keyboard and a mouse.
- Understandable: Information is presented absent of clutter, in a clear and concise manner.
- Robust: The product can be used on a variety of devices, including assistive technology.
On top of this, we recognise that experience is not the same as conformance. We aim to create as good of an experience as we can.
Digital accessibility examples
- A visually impaired user who relies on a screen reader should be able to navigate and interact with our website easily.
- A person who uses only a keyboard should be able to navigate our website without difficulty.
- Our content should be easy to interact with for individuals with motor impairments.
- People with motion disabilities should be able to disable animation effects on our app.
- We should strive to create easily understood content to help people with lower literacy levels partake.
- Deaf visitors should have access to captions for video content, so they can easily follow along.
- Low-vision passengers should be able to see and interact with content on a kiosk.
- People who use their voice as a means of input should have a seamless experience.
In short, creating digital products that are accessible to all is crucial in enabling a greater number of people to participate and enjoy the world.
For Air France, it is an essential component of our commitment to inclusion.